Biggest & Newest Healthcare Marketing Trends For 2024

The healthcare marketing landscape is undergoing a significant transformation, largely under the influence of HIPAA regulations. From integrating cutting-edge technologies to an increased emphasis on patient-centric approaches, healthcare marketing trends promise to revolutionize how medical organizations communicate and engage with their target audience. Discover the biggest and latest medical and wellness marketing trends that will […]

healthcare marketing trends
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Brandon Shaks

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The healthcare marketing landscape is undergoing a significant transformation, largely under the influence of HIPAA regulations.

From integrating cutting-edge technologies to an increased emphasis on patient-centric approaches, healthcare marketing trends promise to revolutionize how medical organizations communicate and engage with their target audience.

Discover the biggest and latest medical and wellness marketing trends that will help hospitals, pharmaceutical companies, healthcare organizations, and medical professionals to connect with patients in the upcoming year.

Global Health & Wellness Market Forecast

In 2020, the global wellness market reached a valuation of 4.37 trillion U.S. dollars, and it is anticipated to expand to nearly seven trillion U.S. dollars by the year 2025.

Over 71% of healthcare consumers ran a search about the hospital, nursing home, and medical practitioner’s before scheduling an appointment.

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Salesforce research suggests that 83% of healthcare consumers agree that experience with the healthcare service provider is as important as their products or services.

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HIPAA’s Impact On Healthcare Digital Marketing

The Health Insurance Portability and Accountability Act (HIPAA) significantly impacts how digital marketing is conducted in the healthcare industry. 

HIPAA sets strict regulations to protect the privacy and security of individuals’ health 

information, known as Protected Health Information (PHI). 

Here’s how HIPAA influences digital marketing in the healthcare sector: 

  • Secure Communication Channels: HIPAA mandates secure communication channels for any digital marketing that involves the transmission of PHI. This includes encrypted emails, secure messaging platforms, and other measures to protect patient information. 
  • De-Identification of Data: Marketing efforts using patient data must be careful not to disclose identifiable information without patient consent. De-identifying data or using aggregated, anonymized data is a common practice to adhere to HIPAA regulations. 
  • Targeted Advertising: When conducting targeted advertising, healthcare organizations need to be cautious not to reveal sensitive health conditions of individuals. Tailoring advertisements based on specific health conditions could inadvertently disclose PHI and violate HIPAA regulations. 
  • Social Media Engagement: Healthcare organizations must be mindful of HIPAA when engaging on social media. Sharing patient success stories, testimonials, or any information that could indirectly identify a patient requires obtaining explicit consent. 
  • Third-Party Vendors: When using third-party vendors for digital marketing services, healthcare organizations need to ensure that these vendors are HIPAA-compliant. This includes email marketing services, analytics platforms, and other tools handling patient data. 
  • Data Security Measures: Digital marketing activities should incorporate robust data security measures to protect against breaches. This includes secure storage, access controls, and encryption to safeguard patient information.

Healthcare Advertising Developments 

Personalization Takes Center Stage

Tailoring advertising content to individual preferences and needs is becoming increasingly vital. 

Advanced data analytics and artificial intelligence are empowering healthcare marketers to create personalized campaigns that resonate with diverse target audiences. 

Oscar Health exemplifies the power of personalized healthcare advertising through its adept use of advanced data analytics and artificial intelligence. By scrutinizing individual health profiles, the company tailors plans to meet the needs of each policyholder. 

Utilizing AI-driven initiatives, Oscar Health identifies potential health risks and crafts 

personalized wellness programs, fostering healthier lifestyles among its members. 

Rise of Telehealth Advertising

The surge in telehealth services has opened new avenues for advertising. Expect innovative campaigns highlighting the convenience and accessibility of virtual healthcare consultations. 

Telehealth advertising is set to become a prominent player in healthcare marketing strategies. 

Teladoc Health is a prime example of a company navigating the telehealth boom with innovative advertising strategies. Through compelling campaigns, they spotlight the simplicity and accessibility of virtual healthcare consultations. 

Teladoc Health’s user-friendly interface enhances the convenience of scheduling and attending virtual visits, emphasizing a seamless experience. Moreover, the company broadens its appeal by promoting various telehealth services, positioning itself as a versatile and indispensable player in the evolving landscape of healthcare marketing. 

Emphasis on Patient Education

In 2024, healthcare advertising will seek to promote services and prioritize educating patients. 

Expect campaigns that aim to enhance health literacy, providing valuable information to empower individuals in managing their well-being. 

Mayo Clinic is a prominent brand embracing the evolving landscape of healthcare advertising in 2024. Beyond mere service promotion, Mayo Clinic prioritizes patient education in its campaigns. With a focus on enhancing health literacy, the clinic delivers valuable information to empower individuals in effectively managing their well-being. 

Through informative content, targeted health literacy campaigns, community outreach, and extensive online resources, Mayo Clinic exemplifies a commitment to educating patients and fostering a proactive approach to health. 

Interactive and Immersive Content

Traditional advertising methods are giving way to more interactive and immersive content experiences. Augmented reality (AR) and virtual reality (VR) will likely be incorporated into healthcare campaigns, offering engaging and memorable interactions for audiences.

An illustrative example of a brand embracing the shift towards interactive and immersive healthcare advertising is Johnson & Johnson. In their campaigns, the company has started integrating AR and VR to provide audiences with captivating and memorable experiences.

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Whether it’s virtual product demonstrations, 3D visualizations of medical procedures, or interactive health education modules, Johnson & Johnson’s forward-thinking approach reflects the growing trend of incorporating cutting-edge technologies for enhanced audience engagement in healthcare marketing.

Influencer Partnerships for Health Advocacy

Leveraging influencers in healthcare advertising is gaining traction. Collaborations with medical professionals, health advocates, and influencers who align with healthcare values will amplify messages and foster trust among diverse audiences. 

An exemplary brand navigating the trend of influencer marketing in healthcare is Fitbit. Recognizing the power of influencers in promoting health and wellness, Fitbit frequently collaborates with fitness enthusiasts, healthcare professionals, and wellness advocates. 

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By aligning with influencers who share their commitment to health-conscious living, Fitbit leverages its reach and credibility to amplify messages and foster trust among diverse audiences. 

Continued Focus on Digital Platforms

The digital realm remains a primary arena for healthcare advertising. From social media platforms to targeted online campaigns, healthcare organizations will continue to leverage digital channels to reach and engage their audiences effectively.

An excellent illustration of a brand harnessing the power of the digital realm in healthcare advertising is Zocdoc. Specializing in online medical appointment booking, Zocdoc effectively utilizes targeted online campaigns, search engine optimization, and social media marketing to connect with its audience. 

Through digital channels, Zocdoc facilitates easy access to healthcare services and engages users with informative content, such as health tips and insights. This digital-first approach streamlines the appointment-booking process and positions Zocdoc as a convenient and reliable resource in the vast landscape of online healthcare services.

Medical Marketing Patterns

Virtual Reality (VR) Patient Experiences

A distinctive trend involves using virtual reality to create immersive patient experiences. Medical marketers are exploring VR to offer virtual tours of healthcare facilities, simulate medical procedures, and enhance patient education innovatively and engagingly. 

Cedars-Sinai Medical Center is a notable example of a brand leveraging virtual reality (VR) for immersive patient experiences. In their blog, they discussed how VR technology can be used effectively for pain management. 

Also, through VR, Cedars-Sinai offers virtual tours of their medical facilities, providing prospective patients with an immersive and detailed view of the hospital environment. This familiarizes individuals with the physical layout and helps alleviate potential anxieties associated with hospital visits.

Gamification for Health Promotion

Some medical marketing strategies incorporate gamification elements to promote health and wellness. Interactive games and challenges encourage audience participation, making health-related information more enjoyable and memorable. 

While not a traditional healthcare brand, Zombies Run demonstrates how gamification can promote health and wellness. The app uniquely engages users by making exercise enjoyable through interactive challenges and storytelling, making health-related activities more memorable and encouraging regular physical activity. This approach showcases the potential of gamification in the broader context of promoting healthy behaviors and wellness.

Interactive Chatbots for Patient Engagement

Unique to medical marketing is the integration of interactive chatbots that provide real-time engagement and support to patients. These AI-driven chatbots assist with appointment scheduling, answer basic medical queries, and offer personalized health tips. 

Babylon’s chatbot, known as “Babylon Chat,” is a virtual health assistant. It assists users in scheduling appointments, provides information about common medical conditions, and offers personalized health advice based on user input. The chatbot engages with users in real-time, creating an interactive and user-friendly experience.

Blockchain in Healthcare Marketing

A novel approach involves incorporating blockchain technology in medical marketing for enhanced security and transparency. This can be particularly relevant in campaigns related to data privacy, medical research, and pharmaceutical supply chain communication. 

Ochsner Health’s branding exemplifies a contemporary and patient-centric approach to healthcare marketing. Through personalized patient stories, active promotion of telehealth services, community wellness initiatives, and a commitment to digital accessibility, Ochsner Health distinguishes itself as a forward-thinking healthcare provider. 

By promoting health literacy and engaging in initiatives beyond clinical services, the brand communicates transparency, trust, and a dedication to holistic well-being. Ochsner Health’s branding strategy not only adapts to modern healthcare trends but also resonates with diverse audiences, portraying a healthcare organization deeply rooted in the well-being of its patients and community.

Niche Community Building

Some medical marketers focus on building niche communities around specific health conditions or patient demographics. This approach fosters a sense of belonging and facilitates targeted communication tailored to the unique needs of these communities. 

MyFitnessPal allows users to join specialized groups or forums tailored to specific health conditions, fitness levels, or dietary preferences. For instance, there are dedicated communities for individuals managing diabetes, pursuing weight loss, or practicing vegetarianism. These niche communities provide a platform for users to share experiences, seek advice, and connect with others facing similar health challenges.

Augmented Reality (AR) for Medical Education 

In medical education within marketing, augmented reality is employed to provide students, professionals, and the general public with interactive and detailed views of anatomical structures, medical procedures, and treatment options. 

ZSpace’s AR technology enables students, healthcare professionals, and the general public to interact with three-dimensional anatomical structures, observe medical procedures, and explore detailed visualizations of various medical concepts. By immersing users in an interactive and lifelike AR environment, ZSpace enhances the learning experience, allowing for a more thorough understanding of complex medical subjects.

Voice Search Optimization for Healthcare Content

With the rise of voice-activated devices, medical marketers are optimizing content for voice searches. This involves creating content that aligns with natural language queries, making healthcare information more accessible through voice-activated assistants.

Atrium Health has adapted its online content to cater to voice searches, allowing users to inquire about medical conditions, treatment options, and general health advice through natural language queries. This approach enhances the accessibility of healthcare information, particularly for individuals who prefer hands-free interactions with their devices.

The global telehealth market is experiencing substantial growth, with a projected annual growth rate of 24.0% from 2023 to 2030. 

Key Market Drivers:

  • The rising development of the internet and smartphone innovation facilitates convenient delivery and access to telehealth services. 
  • The COVID-19 pandemic has raised the need for telehealth services as healthcare facilities shifted from traditional to virtual care. 
  • Innovations in mobile platforms, such as apps like Teladoc Health, Doctor Anywhere, Doctor On Call, and ClicknCare, contribute to market growth by providing patients with options to book appointments, track consultations, and store healthcare information. 
  • The introduction of web- and cloud-based platforms for virtual care, exemplified by partnerships like CVS and Teladoc, is expected to boost industry growth further. 

Market Challenges: 

  • Concerns related to cybersecurity, data privacy, and the high implementation cost of telehealth services are potential challenges that may restrain market growth. 
  • Despite the advantages of telehealth, the shortage of healthcare professionals, projected to be 15 million by 2030, according to WHO, poses challenges to adopting AI for treatment and diagnosis and the accessibility of healthcare services in remote locations. 

Technological Innovations:

  • Integration of AI and ML algorithms for personalization of healthcare services. Implement augmented reality (AR) for immersive patient experiences and interactive education. 
  • Gamification elements in healthcare apps and platforms for more engaging health-related experiences. Use of blockchain technology for enhanced security in healthcare campaigns. 

Regional Insights: 

  • North America dominates the market, with high healthcare IT expenditure and increased awareness of digital health and virtual care platforms. 
  • Asia region is projected to see the fastest growth rate, driven by a rising geriatric population, advancements in digital health, and government initiatives to strengthen internet connectivity. 

Product Type Insights: 

  • The services segment holds the largest share, driven by the need for telehealth applications in real-time monitoring and chronic disease management. 
  • The software segment is expected to witness a lucrative CAGR, driven by the rising demand for affordable and accessible healthcare services and efficient workflow management. 

(Source: Grand View Research)

  • Over 350,000 mHealth apps globally, with more than 90,000 introduced in 2020. 
  • Shift towards clinically focused apps reflecting a rising demand for virtual care. 
  • Key characteristics include health tracking, care support, usability, health data privacy, and provider data transfer. 
  • Behavior change techniques incorporated, such as reminders, interactive prompts, and personalized health goals. Increasing focus on health condition management apps, accounting for 47% of all apps in 2020. 
  • Varied app usage: 83% of apps are installed fewer than 5,000 times, while a few garner over 10 million downloads. 
  • Age-related variations in mHealth app usage, with 56% of adults aged 50 to 80 reporting never using a health app. 
  • Providers leveraging mHealth apps for enhanced care, exemplified by deploying apps supporting substance use disorder recovery. 
  • Consideration for a rating system to assist clinicians in navigating the multitude of available apps for patient care.

(Source: MHealthIntelligence)

Here are the top healthcare ecommerce trends for 2024 and ahead: 

  • Telehealth Integration: The growing trend of integrating telehealth services within healthcare ecommerce platforms enables patients to seamlessly access virtual consultations, order prescriptions, and manage their health remotely. 
  • Mobile Health Apps Collaboration: Collaboration between healthcare ecommerce and mobile health apps is increasing, providing users with a unified platform for purchasing healthcare products, accessing health information, and managing wellness through a single interface. 
  • Subscription Models for Health Products: Ecommerce in healthcare embraces subscription-based models, allowing patients to subscribe to regular deliveries of medications, wellness products, and health supplies, ensuring continuity of care. 
  • AI-driven Personalized Recommendations: Artificial Intelligence (AI) plays a significant role in healthcare ecommerce by analyzing user data to provide personalized product recommendations, improving user experience, and increasing the likelihood of relevant purchases. 
  • Emphasis on Wellness and Preventive Care: Healthcare ecommerce is shifting towards overall wellness and preventive care, offering products and services that promote a healthy lifestyle and disease prevention. 

Conclusion

The convergence of advanced technologies, a deeper understanding of patient needs, and an evolving digital landscape present unprecedented opportunities for healthcare marketers. 

By embracing these healthcare and wellness marketing trends, organizations can elevate their brand presence and, more importantly, contribute to improved patient outcomes and experiences. 

The year ahead promises a more connected, patient-centric, and technologically empowered healthcare marketing sphere, where innovation drives meaningful engagement and lasting impact.

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Brandon Shaks

Growth-focused marketing strategist working at Brenton Way helping scale DTC brands past $7-figure ARR
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