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Top Ecommerce Trends and Statistics to Watch in 2025

The ecommerce revolution has already taken over our lives, wallets, and shopping habits! Remember when “online shopping” meant nervously typing your credit card number while wondering if that package would ever actually show up? Those days are long gone.  Today, we are tapping, swiping, and voice-commanding our way to $6.3 TRILLION in global online sales […]

Shreya S.

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The ecommerce revolution has already taken over our lives, wallets, and shopping habits! Remember when “online shopping” meant nervously typing your credit card number while wondering if that package would ever actually show up? Those days are long gone. 

Today, we are tapping, swiping, and voice-commanding our way to $6.3 TRILLION in global online sales this year alone. That is not just a big number, that is an economy-transforming, industry-disrupting kind of big.

Whether you are a retail giant scrambling to keep up, a scrappy startup dreaming of digital domination, or just someone who can not stop clicking “add to cart” at midnight, these stats tell the wild story of how we have collectively moved our shopping from malls to mobile phones. 

So buckle up for this rollercoaster ride through the mind-blowing numbers behind our collective online shopping addiction!

Global Ecommerce Overview

Ecommerce Sales Worldwide Reached $6.3 Trillion In 2024 And Is Projected To Reach $8 Trillion By 2027 

Global eCommerce Sales will Surpass $8 Trillion by 2027
$ value in trillions
4.2T
2020
4.9T
2021
5.3T
2022
5.7T
2023
6.3T
2024
6.8T
2025
7.4T
2026
8.0T
2027

$8 TRILLION is not just a big number, that is an absolutely staggering figure that will have you worried about your online shopping habits! This massive number of retail ecommerce sales shows just how dependent we have all become on shopping from our couches. With every click and tap, we are contributing to this digital shopping tsunami that is reshaping the entire economy. 

Ecommerce Made Up For 22% Of Global Retail Sales In 2024 And Is Expected To Drive 56% Of Retail’s Value Growth In 2028

Nearly a quarter of EVERYTHING being bought happens online now! Traditional brick-and-mortar stores are watching anxiously as more and more shoppers skip the parking lots and checkout lines in favor of digital carts. It is a fundamental shift in how we shop.

There Are Over 2.77 Billion Digital Buyers Worldwide In 2025

How Many People Shop Online? (2020–2025)
Number of digital buyers (billions)
2.37
2020
2.48
2021
2.56
2022
2.64
2023
2.71
2024
2.77
2025

2.77 BILLION online shoppers? That Is more than a quarter of everyone on Earth clicking “buy now”! Each of these shoppers represents a potential customer for an emarketer. 

Consumer Behavior

75% Of Ecommerce Sales Are Expected To Be Made On Mobile Devices In 2025 

Global Mobile E-Commerce Worth $2.9 Trillion in 2025
Estimated global mobile e-commerce sales and share of total e-commerce
982
2018
1,166
2019
1,530
2020
1,922
2021
1,945
2022
2,169
2023
2,522
2024
2,976
2025
3,186
2026
3,436
2027

Nearly three-quarters of all online purchases are happening on phones and tablets. We are buying everything from groceries to furniture while standing in line for coffee or lounging in bed. For businesses with clunky mobile sites, you are essentially turning away 8 out of 10 potential customers. The message for online retail couldn’t be clearer: optimize for mobile commerce or watch your competitors steal your customers.

The Average Cart Abandonment Rate Is Approximately 70%

Average Cart Abandonment Rate by Device
69.8%
Desktop
86.7%
Mobile
80.7%
Tablet

Almost 70% of shopping carts are abandoned at checkout. This painful statistic reveals the fragility of the online purchase journey. One surprise fee, a complicated checkout form, or a moment of hesitation, and poof, the sale vanishes. Leading online retailers are obsessing over every detail of their checkout process to stop this retail heartbreak.

75% Of Consumers Expect Free Shipping On Orders

Consumers’ Expected Free Shipping Threshold
8.8%
Less than $5
8.4%
$5 – $10
15.8%
$15 – $20
25.8%
$20 – $30
26.8%
$30 – $50
11.6%
$50 – $75
2.8%
Over $75

Three-quarters of shoppers now EXPECT free shipping. It is no longer a perk, it is a requirement! Shipping costs can make or break the purchase decision. For online retailers, building shipping costs into product pricing might be the only way to satisfy these expectations without sacrificing margins.

Social Commerce Sales Are Expected To Reach $1.6 Trillion In 2025

Social Commerce Revenue Worldwide (2022–2030)
in billion U.S. dollars
724
2022
947
2023
1,238
2024
1,619
2025
2,118
2026
2,771
2027
3,624
2028
4,740
2029
6,200
2030

Social media platforms are turning into $1.6 TRILLION shopping malls. Our Instagram and TikTok feeds are not just for entertainment anymore, they are becoming powerful purchasing channels. That casual scrolling is turning into serious shopping via social media.

Voice Commerce Sales Are Projected To Exceed $82 Billion By 2025

Voice Shopping Revenue Worldwide
(in billions)
$4.60
2021
$9.45
2022
$19.4
2023
$39.8
2024*
$81.8
2025*

Voice shopping is no longer futuristic, it is a $80 BILLION reality! How easy they have made it to spend money without even looking at a screen. Smart speakers and voice assistants have quietly infiltrated our homes, and now they are infiltrating our shopping habits too. 

The Subscription Box Market Is Expected To Grow By 18% Annually, Reaching $95 Billion By 2030

Global Subscription Box Market
Size, By Subscription Type, 2023–2033 (USD Billion)
Replenishment Curation Access
38.9
2023
44.2
2024
50.2
2025
57.0
2026
64.8
2027
73.6
2028
83.6
2029
95.0
2030
107.9
2031
122.6
2032
139.2
2033

$95 billion for boxes of stuff that show up at your door every month? The subscription economy is booming! From meal kits to beauty products to mystery boxes, we are all falling in love with the thrill of regular curated deliveries. For brands still relying on one-time purchases, you are missing out on the recurring revenue and the deep customer relationships that subscription models build and help increase the conversion rate.

Ecommerce Platforms

Amazon Accounts For 40% Of The US Ecommerce Market

Amazon Surpassed 40% of US Ecommerce Sales in 2024
billions in US Amazon retail ecommerce sales and % of total retail ecommerce sales, 2020–2025
$309.48
37.9%
2020
$364.55
38.0%
2021
$398.13
38.3%
2022
$444.76
39.6%
2023
$491.65
40.4%
2024
$540.29
40.9%
2025

The retail king has created such a robust ecosystem that over a third of all digital shopping revenue passes through their platform. The blend of vast choices, attractive pricing, and rapid delivery has established customer expectations that other retailers find hard to meet. For sellers, Amazon provides access to a vast pool of customers. 

Shopify’s Merchant Base Grew By 45%, Reaching Over 2 Million Businesses

Over 2 MILLION businesses now run on Shopify. Shopify has become the go-to platform for businesses looking to establish independence from marketplaces like Amazon. The platform has democratized ecommerce, making it possible for anyone with a product to create a professional online store without technical expertise. For entrepreneurs sitting on the sidelines, these numbers should convince you that the barriers to entry have never been lower!

eBay Has A Total Of 132 Million Active Buyers 

With a 12% growth in buyers, eBay is proving it has a significant pull in the ecommerce landscape. Its auction format and vast selection of unique, vintage, and hard-to-find items continue to attract shoppers looking for something different. eBay offers access to a massive global audience of buyers who come specifically looking for the unusual and the unique.

Payment and Logistics

60% Of Consumers Use Digital Wallets For Online Purchases

60%
World’s population (i.e. 4.8 billion users) will use mobile eWallets by 2025
$80 Billion
Estimated market value of mobile digital wallets by 2026
81%
Millennials use mobile wallets for purchases than Gen X and Baby Boomers
33%
POS transactions will be performed through mobile wallets by 2024
44%
Men spend more money using mobile wallets than women, at 26% only

The convenience of stored payment information and enhanced security features have made digital wallets the preferred way to pay online. This widespread adoption in the ecommerce industry is reshaping checkout experiences across the web. For ecommerce businesses still forcing customers to manually enter card details, you are adding unnecessary friction that is driving customers away. 

BNPL Transactions Are Expected To Reach $834 Billion In 2028

Transaction Volume Worldwide
in billion U.S. dollars
34
2019
60
2020
120
2021
214
2022
349.4
2023*
386
2024
481
2025
565.8
2026
834
2028*

$834 BILLION in “buy now, pay later” transactions is equal to the GDP of Switzerland! The BNPL revolution is completely transforming how people think about purchasing power. By breaking payments into interest-free installments, these services are making higher-ticket items more accessible to average consumers. 

68% of Consumers Expect Same-Day Delivery Options

The Amazon effect has completely warped our patience levels! Remember when waiting 5-7 business days was perfectly normal? Now we want the package at our door within hours! This expectation for instant gratification is putting enormous pressure on retailers of all sizes to completely reimagine their logistics operations. 

Technology and Innovation

58% Of Retailers Use AI To Enhance Customer Personalization

Nearly 60% of retailers are now using AI to personalize shopping experiences. Those product recommendations that know exactly what you want before you do? That Is AI working its magic. The personalization revolution is well underway, and customers are quickly learning to expect experiences tailored specifically to their preferences.

AR Is Used By 1.7 Billion People In Ecommerce

Number of Users (billions) 2019–2024
in billions
0.44
2019
0.60
2020
0.81
2021*
1.07
2022*
1.40
2023*
1.73
2024*

According to Statista, virtual try-before-you-buy is becoming the new normal! The days of guessing how a couch will look in your living room or whether those glasses will suit your face are rapidly disappearing. AR is bridging the gap between online convenience and in-store confidence. 

Regional Insights of 2025

The Asia-Pacific Region Accounts For 57% Of Global Ecommerce Sales

Asia‑Pacific E‑Commerce Market is Expected to Reach 6 Trillion by 2030
Stacked shares per country; bar height scales with total market size
China Japan India South Korea Rest of Asia‑Pacific
2023
2023
2024
2024
2025
2025
2026
2026
2027
2027
2028
2028
2029
2029
2030
2030

Asia-Pacific is dominating the ecommerce scene with the biggest market, with nearly 60% of all online sales worldwide. We are seeing massive digital adoption sweeping across countries like China, India, and Southeast Asia, where millions of consumers are skipping traditional retail entirely and diving headfirst into mobile shopping. The future of ecommerce has clearly shifted east.

Europe Is Expected To See An 18% Annual Growth In Ecommerce Sales

2018
2019
2020
2021
2022
$3,356.7
2023
2024
2025
2026
2027
2028
2029
$10,648.6
2030

Europe is bringing some numbers to the table with 18% yearly growth! For a region known for its traditional shopping culture and charming brick-and-mortar boutiques, that is pretty impressive. 

North America is projected to generate $1.6 trillion in ecommerce sales in 2025

Retail Ecommerce Sales in the US, 2019–2025
In Trillions Dollars
$0.598
2019
$0.792
2020
$0.933
2021
$1.089
2022
$1.262
2023
$1.449
2024
$1.648
2025

Companies in the United States and Canada are moving everything online, from groceries to furniture to luxury goods. The challenge for businesses is not convincing people to shop online anymore, it is standing out in a crowd where everyone is shouting for attention. Getting noticed in this trillion-dollar marketplace requires something special.

Security and Privacy In Online Shopping

65% Of Ecommerce Businesses Plan To Increase Cybersecurity Spending

Two-thirds of online retailers are increasing their cybersecurity budgets this year. Those data breaches have businesses sweating, and for good reason. One security slip-up can send customers running faster than a site-wide “404 Error.” 

78% Of Consumers Are Concerned About Their Data Privacy When Shopping Online

Nearly 80% of shoppers get the heebie-jeebies about their personal data. Every time we hit “create account,” we are handing over our digital DNA. Shoppers are getting savvier about who they share their details with, wondering if the email address they provided is being passed around. The trust landscape has gotten so shaky that businesses with rock-solid privacy practices can actually turn it into a competitive advantage. 

Ecommerce Fraud Loss Is Projected To Reach $48 Billion In 2025

Account takeover has increased since 2021
Percent who’ve had an account taken over (someone accessed their online account by obtaining their sign-on credentials)
22%
2021
29%
2023

$48 billion lost to online scammers this year? That’s the dark side of the ecommerce boom, a thriving ecosystem of fraudsters getting more sophisticated by the day. From fake chargebacks to account takeovers to identity theft, these digital thieves are everywhere. These are not just financial losses, they are reputation killers that can make customers go away. 

Emerging Technologies In Online Marketplace

The IoT Market In Ecommerce Is Expected To Grow By 24% Annually

IoT Enterprise Spending 2020–2025
Global Spending on Enterprise IoT Technologies, in $B • Data as of June 2021
IoT Software IoT Services IoT Hardware IoT Security Shares shown for 2020–2021 bars
128.9
2020a
159.8
2021f
 
2022f
 
2023f
 
2024f
411.9
411.9
2025f
CAGR

IoT in e-commerce is growing 20% year over year. The Internet of Things is turning our homes into autonomous shopping centers, from washing machines that reorder detergent to pantries that keep track of what is running low. For retailers, this is next-level integration into consumers’ lives.

31% of E-commerce Companies In The United States Accept Cryptocurrencies As Payment 

Global eCommerce Retailer Crypto Acceptance
100%
Plans to accept within two years 47%
Accepts crypto 31%
No plans to accept 22%

Around a third of online stores in U.S. are now accepting crypto. What was once considered fringe technology is rapidly becoming a standard payment option in the ecommerce landscape. For retailers, crypto payments offer the potential for lower transaction fees and access to tech-savvy customer segments. 

63% Of Consumers Prefer To Buy From Sustainable Brands

I have made significant changes to my lifestyle to lessen my environmental impact
I have started to go out of my way to recycle
I have gone out of my way to buy products in environmentally friendly packaging
Strongly Agree Agree Somewhat Agree Somewhat Disagree Disagree Strongly Disagree
7
15
35
7
12
25
17
21
29
6
9
17
9
18
34
7
10
22
Disagree Agree

Almost two-thirds of shoppers are now voting for planet-friendly products. Sustainability has gone mainstream! Consumers are checking packaging, scrutinizing supply chains, and side-eyeing brands with sketchy environmental practices. Today’s shoppers want a real commitment to sustainability.

73% Of Consumers Use Multiple Channels During Their Shopping Journey

Source

Nearly three-quarters of shoppers are bouncing between your website, app, social media, and physical stores. Today’s shopping journey includes researching on mobile, checking reviews on social media platforms, popping into a store to touch the product, then finally buying online. 

80% Of Consumers Are More Likely To Purchase When Brands Offer Personalized Experiences

91%
91% of consumers are more likely to shop with brands that provide personalized offers and recommendations
80%
80% of consumers are more likely to make a purchase when brands offer personalized experiences
71%
71% of consumers feel frustrated when their shopping experience is impersonal

People prefer being treated like individuals rather than anonymous wallet carriers! A whopping 80% of shoppers are more likely to buy when you make them feel special with personalized experiences. Those generic “Dear Valued Customer” emails and random product recommendations are not just ineffective anymore. Today’s shoppers expect you to remember their preferences, anticipate their needs, and make relevant suggestions. 

Economic Impact of E-commerce Companies

Ecommerce Is Expected To Create 15 Million New Jobs Globally

While traditional retail jobs might be shrinking, ecommerce is creating 15 million new positions. We are seeing entire new career paths pop up, from warehouse automation specialists to last-mile delivery experts to digital merchandising ninjas. The retail employment landscape is not dying; it is just getting a major makeover! These new jobs often require different skills than traditional retail, creating both opportunity and challenge for workers looking to make the transition to digital commerce.

Ecommerce Enables 57% Of Small And Medium Enterprises To Expand Internationally

More than half of SMEs are finding international customers thanks to digital platforms. A small store in a tiny town can sell to shoppers across the planet without needing a massive investment or corporate infrastructure. Shipping products across borders brings its own headaches. But the barriers to going global have never been lower.

Future Outlook

AI Is Expected To Drive $400-660 Billion In Additional Ecommerce Sales In 2025

AI is bringing $400 billion in extra sales to the table! From accurate product recommendations to chatbots that understand exactly what you are asking, artificial intelligence is making online shopping freakishly efficient. Behind the scenes, AI is working overtime, optimizing inventory, personalizing marketing, and even predicting the next season’s hot products. 

Final Words

Well, there you have it, folks – the digital shopping revolution in all its trillion-dollar glory! From AI personal shoppers to your fridge ordering milk before you realize you are out, ecommerce has transformed from a convenient option to the beating heart of global retail. 

The numbers don’t lie: with nearly a quarter of ALL shopping happening online, crypto payments going mainstream, and sustainability becoming non-negotiable, we are witnessing retail history being rewritten in real time.

For businesses, the writing’s on the digital wall: adapt or watch your competitors zoom past you while you are still arranging mannequins. For consumers, our collective clicking power is reshaping entire industries and creating millions of new jobs along the way. 

Whether we are shopping from our couches in North America or mobile phones in Asia-Pacific, one thing is crystal clear – this ecommerce train has left the station, picked up serious speed, and is barreling toward that $8 trillion future faster than same-day delivery. 

Happy (digital) shopping, everyone!

Shreya S.

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